Summary
Works closely with new and existing technicians to develop skills and to ensure proper repairs are being performed; develops training profiles and oversees the execution of development plans for Field Maintenance Technicians; provides advanced technical assistance to Field Maintenance Technicians and Store Support as needed.
Responsibilities
- Coordinates all facets of and facilitates orientation, onboarding and training of new Field Maintenance Technicians in all aspects of the business; ensures proper training of all maintenance related tasks, including, but not limited to, building equipment and systems maintenance
- Evaluates employees based upon various performance metrics and skill assessments; determines if additional training is necessary and conducts training as needed
- Develops, implements and delivers training programs to address individual development needs of Field Maintenance Technicians
- Develops skill and competency profiles and formulates individual development plans based on employee profiles; provides feedback to management on individual and group progress
- Plans and coordinates the activities of Field Training Technicians to ensure adherence to the department training program for new and existing technicians
- Maintains working knowledge of current technologies and equipment being utilized in Company stores. Keeps abreast of new technologies and equipment by attending training seminars and courses
- Provides advice and guidance to Field Maintenance Technicians within assigned areas
- Reviews and recommends preventive maintenance or repair procedures for new and existing equipment
- Develops, maintains and delivers training material for store equipment to address training needs of the maintenance organization
- Provides equipment/system training and instruction to Company personnel, as needed, to ensure safe and proper operation
- Ensures compliance with Federal, State, and local laws and Company guidelines by completing required trainings, as well as obtaining required certifications
- Participates and performs annual truck inventory audits with Field Maintenance Technicians
- Works on outside equipment, in a safe manner, regardless of weather conditions, as needed
- Provides expertise at meetings by attending and presenting data as needed
- Completes other duties, including special projects, as assigned by Supervisor
Education Requirements
- Associate’s Degree from an approved technical, trade or correspondence course in electrical, electronics, petroleum, or refrigeration equipment preferred; or equivalent education and experience
Experience Requirements
- Experience performing maintenance related tasks with pumps and dispensers preferred
- Experience in a skill trade area preferred (i.e. plumbing, electrical, HVAC, etc.)
- See Grade Level Distinctives
Skill Requirements
- Experience with Word, Excel, and other MS Office suite applications
- Excellent communication skills and the ability to research and resolve issues
- Excellent organizational skills
- Excellent leadership skills and the ability to facilitate and direct the activities of others
- Ability to build and sustain collaborations
- Ability to climb ladders to roofs, ceilings and signs and the ability to descend into access pits up to six feet deep
- Ability to crawl into access areas and under counters and dispensers
- Ability to assemble and disassemble large and small mechanical, plumbing and electrical parts, assemblies and components
- Ability to operate hand and power tools in addition to special equipment to complete work assignments
- Good understanding of intra-department functions and operations
- Ability to perform repeated bending, standing, and reaching
- Ability to lift equipment and access covers weighing in excess of 125 pounds
Additional Requirements
- Available to work a variety of shifts and/or days of the week consistent with the demands of the retail environment
- Available 24 hours a day, 7 days a week
- Available to travel over 50% of the time, which may include overnight stays
- Must have a valid driver’s license from the state in which the employee resides
- Must maintain automotive liability insurance during the course of employment
- Complies with all applicable state and federal DOT rules and regulations concerning the operation of assigned motor vehicle(s), including keeping and maintaining driver's logs
